I have a Galaxy flip that I got on the bring it back program and my 2 years is up. I went to return the phone but was told the the screen is cracked. The crack is right where the phone folds.
There is no other damage to the screen and I was told that since the screen is cracked that it is ineligible. I think this is a normal wear on the phone due to its ability to flip closed.
Has anyone else have this experience?
One thing to check would be if the screen protector is still on the device that it might just be that and not the actual screen. I’ve seen it happen on quite a few of the foldables, including my own Fold3 that the included screen protector cracks right down the crease and looks like the screen is damaged when it’s actually fine underneath.