People’s delayed iPad Pro 4th gen

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Guiqc
Friendly Neighbour

OMG, this is really working my patience. Just hope they ship before the 5th generation comes out 😂

Meowmix
Ambassador
Hello @Guiqc

Haha right? Even my couch which i ordered in the end of March / start of April is showing up tomorrow and that wasn't even in production ever before and it's brand new. So seems like Apple is having major issues lol. At this point? The price should also be lowered by Apple and the carriers..
Guiqc
Friendly Neighbour

totally agree with you for the price !

Meowmix
Ambassador
Even if the IPad came out in March? It's August and barely anyone has it in their hands. Most if not all facilities and manufacturing plants opening up late may / June. So there shouldn't be much excuse of not lowering the price. They should either offer a small discount or something for the inconvenience of waiting. However we know Telus and Apple won't. Lol
Meowmix
Ambassador
So everyday I have been monitoring Bell / Telus and Apple's websites to see who is grtting stock / shipment.

Bell as if this morning shows they have in stock of the IPad 12.9 on their website. I called and they got a huge shipment which includes most if not all the orders that were placed. Apple the same thing (3-4 weeks but usually is shipping them out faster now).

Telus? Crickets... Still shows ( in stock online 6-8 weeks) however 0 effort by Telus to say anything. My patience is running thin.
Guiqc
Friendly Neighbour

And so is mine 🤬


Laurenz
Connector
Geez I came to check up on u guys to see if any positive news came out and I’m still shocked that no one has gotten theirs yet I’ll pray u guys get your devices soon 🙏🏽🙏🏽
Momonkey76
Connector
11 weeks since ordering.
Meowmix
Ambassador
I'm at 7 weeks this coming Monday. I wonder what is going on. I know Apple said they had issues but also they have shipped out same to their customers.

They better drop the price or offer something for this wait. If not Apple? Telus should but we know they won't.
Meowmix
Ambassador
Hey guys! So after speaking to a manager? I got someone from the webstore to send me this..

" Hello D,

We apologize for the delayed response as we're currently receiving an unusual volume of emails due to the ongoing global emergency situation.

Unfortunately, this item is currently on backorder. As per indicated on the your order shipping message, we anticipate receiving stock by 6-8 weeks from the time that you placed the order (June 24, 2020). As of today, we are still within the timeframe, as tomorrow would only be the 7th week.

Your order will ship out as soon as new stock becomes available. Please advise if you want to wait for this item, or if you want this order cancelled and refunded.

We appreciate your patience and understanding in this matter.

Regards,

Guia
TELUS Webstore
TELUS Customer Solutions
Member of the TELUS team
The future is friendly®"

So for anyone that wants to hear someone from the Webstore? Contact Telus, speak to a manager and express ur frustration. They will get someone to email u.
Guiqc
Friendly Neighbour
Useless email I have already received when I complained. In my case they are out of the time frame I’ve been waiting my iPad since June 9th so it’s been 9 weeks this is getting ridiculous.

Guillaume Santerre
Directeur de succursale
Structure du Nord
Cell : 514 883-1772
www.structuredunord.com
Meowmix
Ambassador
Hello @Guiqc

Oh i know. I have replied back giving them the link to this forum and wrote how many are unsatisfied. It's funny how they use the pandemic as a excuse not to email but yet if a manager let's then know to email us? They will in 2 days. I even said that. So i called them out on it. I even wrote to give us some sort of a deal or something for this.
Guiqc
Friendly Neighbour
I would be happy with a free accessory like a apple pen .....

Guillaume Santerre
Directeur de succursale
Structure du Nord
Cell : 514 883-1772
www.structuredunord.com
Momonkey76
Connector
I ordered May 21, 2020. That’s weeks beyond 8 weeks.
Meowmix
Ambassador
Hello @Momonkey76

Trust me this isn't looking good on Telus at all. I get it Apple hasn't sent them devices but the fact that they are trying to pull the " well ur still in within the timframe "? Shows the logic they have. They have no logic. The fact is they have nothing to say as they don't know what to say.

For you? Most likely will make some other excuse lol.
Wynn
Connector
My ipad has shipped!!! I can’t believe it... I had to read the email 3 times. It’s funny because I sent an angry email this morning before work and suddenly I got the shipment email. Get angry guys! 😂
Guiqc
Friendly Neighbour
And so I did.

Curiosity when did you buy your iPad ?

Guillaume Santerre
Sent from my iPhone
Meowmix
Ambassador
Hey @Wynn

Nice! Lucky u! Unfortunately my angry email didn't do anything haha. I knew they got shipments in this week ( as Bell got some too) but it seems limited with Telus. Don't know what the deal is.

There is no way 1,000+ people ordered this ipad from Telus and they can't get any lol.

Either way I am happy for u. 7 weeks and counting.
Wynn
Connector

@Guiqc I ordered on June 2nd, so it's been 10 weeks. I did mention in my email to them this morning that I would be willing to take the silver version if they had more of them in stock - not sure if that had anything to do with my getting the shipment email shortly thereafter.

 

Really hope you all get your shipment emails soon! Guess it's time to order my pen now. 😁

Momonkey76
Connector

Yippee!  My order is on its way.  IPad Pro 12.9 space grey!

Momonkey76
Connector

And I sent no emails or angry calls lol... they’re legit following first come first served!

AnneGMD
Neighbour

When did you order? @Momonkey76 I ordered last July 8th, they emailed me yesterday saying 

 

“Hello Anne,

 

We apologize for any delay.

 

This is just to update you on your order. We are still waiting for the stocks but as soon as we received the device we will ship it out right away.

 

As of this time, we only have standard shipping.

 

Thank you for your patience on this matter.”

 

I am unsure as to what they mean by “we only have standard shipping” 

Meowmix
Ambassador
Hello @AnneGMD

I ordered June 24th and still waiting. I'm at my 7 weeks right now waiting.

Yea the "Standard shipping" makes no sense here. Standard shipping means they are not doing express shipping and only standard lol. Telus instead of being clear is more confusing then other carriers.
AnneGMD
Neighbour

Hi @Meowmix I received an email just now, my iPad has already been shipped. Hoping you received the same email! 

Meowmix
Ambassador
Hi @AnneGMD

Nice!. Unfortunately no email here.

" Order placed
Order placed June 24, 2020.
We're processing your order, which you should receive within 6-8 weeks.
When your order ships, we'll send you the tracking number. If we need further information, we’ll email you.

That's all I see still. We shall see what happens. I'm giving them by the end of today. If nothing? I'm cancelling.
Meowmix
Ambassador
Hey guys!

So it's 5:50PM Friday and to my surprise? UPS knocked on my door ( thankfully I was home) and my iPad came! I guess Telus did us all good by shipping them as quick as they could! However disappointed that I never got a email to let me know it shipped and on the order status page it still shows its in progress. So guessing they just started to ship them all with only a few getting emails and everyone else just having them delivered like a gift! Haha.

Enjoy everyone who got it!