People’s delayed iPad Pro 4th gen
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Just curious because I become really impatient when it comes to ordering stuff online as per most people I believe especially when there is no estimated delivery date. But thank you for helping “Brandon T” u must be really stressed helping out others so thank u for your courtesy to help. 😊
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
I foresee us getting them at the end of this month or end of Aug at this point. When I ordered mine ok the 24th via Telus? I checked out Apple ( same model and all) and their website showed 3-4 weeks ( July 15th- Aug 5th delivery. So it seems like it would be the same time for us. I heard Telus is getting 2 batches in July so who knows if that’s true.
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
HI @Laurenz ,
You are so very welcome, and thank you so much for the appreciation of the hard work we are putting in to get things back to normal.
You have every right to feel impatient, eager, excited, and upset with the unexpected delays. Every day we are fulfilling orders faster and faster. You may notice similar delays, or slightly faster since we now have more employees working overtime to resolve these delays. As of today, the TELUS website states for the Apple iPad Pro 12.9" (4th generation): "Free shipping: Limited stock available, your order will ship within 3-4 weeks.". This usually means TELUS is waiting for a shipment from the manufacture, or the delivery courier which may be experiencing their own set of delays outside of the control of TELUS. If you placed the order before this status changed, you will receive your order sooner since shipments are based in priority of when the order was placed. I wish I could provide you with a definitive answer. I am truly sorry for the inconvenience. I know how exiting it can be to get a new device 🙂
If I were you, I would set the expectation of 2 week delay, and if it comes sooner, its even better.
You are also welcome to speak to a TELUS agent using Live Chat, or over the phone to see if they can provide you with more details about your order. Perhaps the delays is not due to stock, but rather incorrect shipping information, or another reason. It never hurts to ask if you have the time. Unfortunately I am unable to fill that void since this is not a official TELUS support channel, rather a place for customers to work together as a community and help one another.
TELUS Employee & Neighbourhood Volunteer ▪️ Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
@Laurenz ,
Ah! Thanks for asking for clarification. I see how that may have not been clear.
My best guess would be just 2 weeks starting today. This is based from the day you placed the order which was last Sunday.
To ensure the iPad is delivered as soon as possible, I would recommend contacting TELUS when you have some time, to ensure all your information is correct to prevent additional delays.
- If you placed the order yourself online, you would want to reach out to the web store team by email telusorders@telus.com or call them at 1-866-488-2709
- If you place the order over the phone with an agent, you would want to reach out using live chat, or call them at 1-866-558-2273
TELUS Employee & Neighbourhood Volunteer ▪️ Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Hey @Laurenz ,
This is very exciting news! Your estimated wait time decreased dramatically. The message you received stating 3-5 business days means it should already be in possession of the delivery courier UPS or Canada Post, and a tracking number should be sent to you in the next 2 days where you can eagerly track it all the way to your front door. In other words your iPad will be delivered to your front door as early as Friday June 19th, or as late as Tuesday June 23rd. Please note that couriers may encounter their own delay during COVID-19, but that is the final speed bump before you get the satisfaction of opening that perfectly constructed box, and pealing off the plastic exposing a beautiful brand new shiny iPad Pro 4th generation! 🙂
Its always a pleasure helping! If you have any other questions we are more than happy to help.
TELUS Employee & Neighbourhood Volunteer ▪️ Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
There have been several recent discussions regarding the iPad.
See: https://forum.telus.com/t5/Mobility-Devices/IPad-Pro/m-p/106204/highlight/true#M11371
If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
I ordered mine on June 8th and was quoted 7-14 business days. I still have not received any details on my order. From the sounds of it around here, it looks like I might be waiting a lot longer. But I wish someone from Telus would have sent an email about delays in shipping my order or that when I ordered there was some sort of prompt that there would be an accurate timeline.
As of now, I am sitting with some accessories but no Ipad pro.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Checking Apple's website for the same model? Shows delivery ending of July / Start of August. This was last week as well. So it seems Apple has a 3-4 week wait it self.
If they called you? I'm glad because no one else has been in formed or been told of a wait. Many are in the dark. Mine shows 6-8 weeks delivery time ( ordered it last week). However shows " in stock limited"
Bell stores have stock it seems. Contacted 3 Bell stores on the weekend and found out. So i may cancel and switch over to Bell if this is the case.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Unfortunately no one here knows the true accurate information. The agents can only give a timeline that they re given. I called on the weekend and was told I won't get it until late August / September 😂. The pandemic for sure did put a stop on alot of thighs but some of us including you need it for business wise right?. It's unfortunate what's happening.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Oh i agree. Seems like Apple also is struggling with the demand too which is causing the backlog. However Apple gives 3-4 weeks but units have been shipped out way earlier then that. So I'm sure Telus gives Apple a order of so many units.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
I'll believe it when I see it lol. If Apple has dates of July 28th -August 1st for shipment?(3-4) on their website? How can a carrier get it before apples own website. Lol.
I'll be hoping we can get it soon but any information the representative gives? I take with a grain of salt unless their is some proof it's actually coming and not just a script to make us happy lol.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
I'm on the verge of cancelling my order and switching companies at this point.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
I wouldn't be surprised if you and others do. Yeah COVID-19 did play a factor. Makes sense because Apple has late delays as well. However Telus failed as a communications company to let the customers know what's going on. They also shouldnt put " In Stock -Limited" if they didn't have any to begin with. Never seen a company do this and not even their competitors do this such things. They never put " In Stock" if there isn't any. Not even Apple does this.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Yes that is true. I spoke to someone who got the iPad and only waited a week and half tops. Had it shipped to the store and got it.
I made it clear I'm not waiting 6-8 weeks for it to come when Apple has a 3-4 week delivery date and Bell can get them sooner. This is why i take everything a rep says with a grain of salt. Even the call center manager was surprised it shows " on stock Limited stock" when it shows 6-8 week delivery date. No one else and I mean no one else ever says " in stock" when truly they don't. Just a hook and bait.
Only one person in the forums i seen get theirs quick. Everyone else? Is still waiting.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
I finally got a response too, and got the exact same as you. 6-8 weeks from purchase date... I ordered mine on June 2nd. I'm happy they're finally communicating with their customers.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
I knew from the date I ordered it. Seems like Telus is going to take forever to get them in. 3-4 weeks Apple vs 6-8 weeks Telus..
I'm glad you guys got some sort of communication!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Agreed. I ordered mine June 24th and showed 6-8 weeks.
2 Authorized Telus stores and 1 Corporate Telus store said they have been Tom's Telus will get them starting Monday. A couple of people have ordered them via the store and this is what the stores have been told. Now again I'm taking this with a grain of salt until I see a change. I get the pandemic slowed things down but they haven't done much to reassure that they will come before the summer ends 😂.
As for Rogers. Rogers doesn't carry the IPad Pro 12.9. They only carry the 11. As someone who left Rogers? They aren't exactly any better. However they have made more efforts on their forums ( which I also help on) they have actual working Rogers reps which help out and give u information.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Hate how Telus forums doesn't let you edit or delete a post... Very backwards compares to their competitors forums.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content