User Profile
Wynn
Organizer
Joined 6 years ago
User Widgets
Contributions
Re: People’s delayed iPad Pro 4th gen
Guiqc I ordered on June 2nd, so it's been 10 weeks. I did mention in my email to them this morning that I would be willing to take the silver version if they had more of them in stock - not sure if that had anything to do with my getting the shipment email shortly thereafter. Really hope you all get your shipment emails soon! Guess it's time to order my pen now. 😁15KViews0likes7CommentsRe: People’s delayed iPad Pro 4th gen
Guiqc Welcome to the club. 😁 I ordered on June 2nd, and have received no shipping or updates at all. Some ordered in May and still haven't received any emails. I just read an article that there is next to no stock anywhere. Ordering from Apple now could take until late August, so we probably won't get ours until September. Looks like Laurenz got super lucky - grats btw! I highly doubt any stores around where I am will have any in stock., so I'll just have to keep waiting too. 😭15KViews0likes27CommentsRe: People’s delayed iPad Pro 4th gen
Nope, still no shipping email. And still no response to my emails that I sent 2 weeks ago. It’s been 8 weeks as of yesterday, website still says I should receive my iPad within 3-4 weeks. I’m starting to mind the waiting a bit more now. I’m really starting to wish I had just ordered directly from Apple at this point. I don’t know what else to say other than this really sucks, and Telus is awful at communicating with their customers.14KViews0likes9CommentsRe: People’s delayed iPad Pro 4th gen
I actually don't mind the waiting, as it's completely understandable - every seller of this device is experiencing a shortage. The only frustrating part for me is the lack of communication and keeping their customers updated on the situation. But I perhaps jumped the gun in saying I would cancel my order and close my account. I do think they could improve with the communication, but it's fully possible that they just don't know. Even if they emailed me saying that they didn't know when they would be able to ship my device, I would be happy. 😄 I certainly would never call anybody and yell at them, I'm not that type. I also don't think this is something to call the BBB about, because like you said, it's a pandemic. Most of us have never faced anything like this in our lives. I'm sure everyone at Telus is working very hard right now and scrambling to sort everything out, but of course it's easy to be on the other side of things and complain on a forum about waiting for 2 months with no updates. I do need my device for work, but it's not the end of the world. In any case, thanks for giving some perspective Laurenz . Honestly I've never had any issues with Telus and their service for the 13 years I've been with them, so what I said previously wasn't my most rational thought. 😉 All we can do is wait!16KViews1like2CommentsRe: People’s delayed iPad Pro 4th gen
I’m giving them one more week to respond and if I get nothing, I’m calling to cancel my order and close my account with them. It’s sad because I’ve been with Telus for about 13 years, but it’s going on 2 months since I’ve ordered and they’ve only sent one generic email. Also sounds a lot like different reps are saying different things. As a loyal customer I feel like I’ve been forgotten about, so I’m ready to move on at this point.17KViews0likes1Comment