I have been telus customer for more than 6 years. I visited a telus store to get cancelled a newly added line to my account. Store representative asked me to call customer care to first get the line cancelled and then return the device (which is under 30 days trial period) to store. I called the customer care. first customer care representative told me to first return the device and then call again to request line cancellation, after long conversation he agreed to cancel the line. Then he told me to return the device. When I asked him about the shipping label he again misinformed me that I should use the delivery label on the box to return it. On my insisting that he should provide me with pre-paid return label, he checked with his senior and gave me two options to return the device. first option: Return the device to telus store and second option: request a return label which will take probably 3-4 days. Given the situation, assuming it will be bit convenient and chose to return the device to telus store. I went back to the store and to my surprise store refused to accept the device return citing reason that they don't have any options in the system to accept any device returns for online orders. Even if they do keep the device still its full price will be added by next bill. In short, I was made to move from store to store and keep on trying calling customer care and hard to believe customer care representatives after such misguidance. So, this boxing day was not very smooth for me and I couldn't upgrade.
