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Battery issue with Pixel

Just Moved In

Good day, I have a Google Pixel mobile phone. I've had it for about a year and a half. As of this week it doesn't want to charge more than ~14% and it doesn't want to hold a charge for very long. It also gets hot really quick when charging. I went to the Telus store and was told to contact a third party for my extended protection to submit a claim at When I do this I get a webpage with links that go to ads, not what I want. Has someone contacted this third party about their extended protection before? Have I misspelled this web address? Thanks.


Community Power User
Community Power User

@Barclay  You’ve entered the website URL wrong, the correct URL is


The claim process is simple, just follow the steps they guide you through.

That's super! Thank you very much. I had a feeling I was typing something wrong.