03-30-2020 06:28 PM
I recently ordered a Google Pixel 4 from the website, the order was placed and I received the confirmation via email with the new contract, billing breakdown, etc.
The order took place on March 21st and it said the delivery would take 5-7 business days. Technically, it has up until tomorrow to arrive to land within this window of time (although it has been 9 days total since ordering). So I'm still hopeful it could arrive tomorrow.
However, after the first 5 business days, I looked over the confirmation email and it said a tracking number would be sent to me once the device is shipped, and I have yet to receive a tracking number. Should I be worried?
I'm going to wait until tomorrow to call them, as I'm sure the wait will be long and even if I were talking to someone, they would tell me to wait one more day.
Any insight would be great. Thanks.
03-30-2020 08:15 PM
Nothing has been announced indicating online orders are not being processes, however, there is likely a major slowdown as Telus attempts to meet it's COVID-19 staff safety goals. I would expect the 5 - 9 business days cannot be met under current circumstances.
03-30-2020 08:31 PM