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new internet service

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bobbobbob
Neighbour

‎12-29-2023 05:45 PM

Telus has just sent me a cable modem for my new internet service but i currently have DSL so i have no coax outlet to connect the new modem to. How am i supposed to connect the new modem?

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Nighthawk
Community Power User
Community Power User
In response to bobbobbob

‎12-29-2023 11:27 PM - edited ‎12-29-2023 11:27 PM

That's not a Telus modem. Telus doesn't use DOCSIS 3 / coax for their internet. The Sercomm DM1000 is something that Shaw resellers use.


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WestCoasterBC
Community Power User
Community Power User

‎12-29-2023 10:45 PM

What modem did they send you?
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bobbobbob
Neighbour
In response to WestCoasterBC

‎12-29-2023 10:50 PM

Sercomm DM1000. Apparently I will need a service technician to come set it up.

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Nighthawk
Community Power User
Community Power User
In response to bobbobbob

‎12-29-2023 11:27 PM - edited ‎12-29-2023 11:27 PM

That's not a Telus modem. Telus doesn't use DOCSIS 3 / coax for their internet. The Sercomm DM1000 is something that Shaw resellers use.


If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂
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