cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why is your site still trying to apply 1.5% fee on a Visa DEBIT card...

Mathiau
Friendly Neighbour

Telus,

Why is your payment system trying to charge people for using their Visa DEBIT cards?

Also, considering the profits you make, why do you even pass this cost on to anyone in the first place....(even if it is less than what you pay...)

Mathiau_3-1667437282713.png

 

 

Mathiau_2-1667437253072.png

 

 

 

2 REPLIES 2

NFtoBC
Community Power User
Community Power User

It will likely be adjusted once you enter your VISA Debit card number, since the image you posted specifically excludes charges for VISA Debit. Have you tried making payment?

 

NFtoBC
If you find a post useful, please give the author a "Kudo"

Mathiau
Friendly Neighbour

It does not, it informs about the 1.5% charge after my card info is entered in. (2nd screen shot) Appears to be an issue with their main website, trying it on the mobile app, it does not try to apply a 1.5% fee, so clearly a QA issue on Telus's side with their website vs mobile app.