Who can disable Telus transparent proxy on my account?

[chui]

I'm on Telus internet for good 50mbps account. Router is a Telus WiFi hub, my IP as according to the router is 10.80.244.x, but when I browse any web pages, there's a transparent proxy that redirects the traffic to me. This anonymizes my identity but at the same time, it breaks things like my IP phone.

If I browse to https://whatismyipaddress.com, it's showing my IP as 209.121.228.195. This is not my IP address, and I did not configure any proxies on my browser.

I used to be able to open a UDP port for wireguard server, but it has ceased working for a few months. On the last weekend I saw that incoming UDP traffic to the port was accepted but outgoing was blocked. Today both incoming and outgoing are both blocked.

I have called technical support many times but after modem resets and many hours of troubleshooting, still no one knows what's happening to my account. Who can I call to fix this issue?

[TELUS_Support]

Hey @chui - are you on an Apple device? Do you have Safari IP Relay on?

[chui]

Thanks for the reply, but I'm not using Apple. I'm using Windows 10 with no proxy configured, and just plain chrome. My IP phone box is a Obi200, it shows registered on the network but no incoming calls can get through

[TELUS_Support]

Interesting for sure. Send us a private message and we can look into escalating this for you.

[chui]

How can I send you a private message?