I use Telus Smart Hub Rural for my cabin internet. No issues for months now. Today I decided that I would use the Telus connect app to enable so profiles for my kids to limit the internet usage. I did this. After I did this, Both of my fire sticks would no longer connect to the smart hub complaining with a pop of some “firestickcaptiveportal”.
I began trying to troubleshot this. I changed certain settings on the smart hub (like disabling 5G etc) and nothing worked to fix the issue with my Firestick. So I took the next step which is factory resetting the smart Hub. This worked fine but now the Telus Connect App is not synchronized and I can’t do anything inside the app (ie can’t pause devices)
it says
Some features unavailable
Today
.ll LTE
You may not be able to do the following:
- See your device list
- Pause or resume Wi-Fi to individual devices or profiles
- Create or manage parental control profiles or schedules
- See or manage Network security if applicable
We're working on solving the issue.
In the meantime, you can try re-syncing or restarting your modem.
the option to Re-Sync does nothing. It isn’t even showing my correct wifi SSID. It is showing what the SSID was called before the factory reset. How the heck do I get this to SYNC? How do I get this to work with my Firesticks again. I paid for Telus Rural and here I am hotspotting off of my Freedom Mobile Cellphone. Wonderful!
