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Switched to Fiber modem and getting ERR_SSL_BAD_RECORD_MAC_ALERT errors sometimes

Just Moved In

Hi, I recently switched to Fiber and got a new modem. Ever since, i've been getting "ERR_SSL_BAD_RECORD_MAC_ALERT" errors while browsing. It occurs randomly and reloading the page usually fixes it. However this has never happened on the previous modem. I've googled and tried the various fixes, however none seemed to resolve this issue. Has anyone else experienced this? Is there anything I can do? Should I request a new modem?


Also, I didn't see an option to post in the "internet" forum, so had to just select Mobility services.


Community Power User
Community Power User

This appears to be a Chrome related error. This article may be of help:


How to fix ERR_SSL_BAD_RECORD_MAC_ALERT error? (

Just a long time customer hoping to help.