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Sent to collections after service

KNichol
Neighbour
I have been a Telus customer for over 10 years. I was upgraded to a new Telus hub system, saying the old ones were being phased out. After having the new one set up for some time, I realized my phone and computer were still connected to the old hub device. I also was unable to find this new device on my account or access any info in terms of usage or billing. Because of this, I was getting billed without any knowledge. I reached out Telus concerned that I owed money but wasn’t able to access the info to said account. I have had multiple failed attempts in trying to access this “lost” account. I am now getting calls from a collection agency stating that I owe Telus close to $1000! I am surprised and honestly blown away at the lack of service from Telus.
1 REPLY 1

TELUS_Support
Community Manager
Community Manager

Hello. I'll send you a private message to discuss further, thanks.

 

^ A-B