After more than 15 years with Telus I finally decided to switch providers due to the utter lack of customer service - any company that is fine with their clients waiting hours on hold on the phone needs to rethink their business model.
Warning to all - now they are billing me for a full month of services I did not receive. I have called and cancelled my Internet, I have returned the equipment but they still bill.
I spoke with someone yesterday who kept putting me on hold and when I told her the situation she agreed that I should not have been billed for the Internet after I had cancelled my account. She then told me she would look into it further and call me back.
Guess what? No call back and still waiting.
