Poor service

[Robinpreet]

Telus have offered a good monthly plan to me over the phone. As, I switched over I keep getting higher bills. Most recent bill I got $237 and some change. I have called 4 times already and soent hours with reps over the phone. Now, I wanted to escalate this issue at higher level. Is there any email where I can initiate this complaint in written so they and myself both have a record.
Any help would be appreciated

[NFtoBC]

At the bottom of each page is a Contact Us link. Near the bottom of that page is an escalation section titled ‘Already contacted us?’

[rickyharerri]

Hey Robin,

At least you're getting service, In my case Telus customer care demanding $150CAD for installation only, Same here they sell internet connection over the phone only. Now I feel scammed.