Paying Internet Home Services bill with online banking

[chloe_desilets]

I bank with Vancity. If I want to pay my Internet Home Services bill via online banking, which Telus bill payee do I add?

[A-B]

For home services it'll be TELUS COMMUNICATIONS or some abbreviation of that (BMO has 'TELUS COMM' for example).

[chloe_desilets]

I tried putting my Internet Home Services bill under 'Telus Communications,' and it didn't take--my Telus website account indicated I still owed money for the bill, and I had to call Customer Support to get them to help me with that. So, I'll repeat my question: For anyone who bans with Vancity, how do we pay our Internet bills via online banking--what is the name of that particular bill payee?

[A-B]

Interesting. It's always been 'TELUS Communications' with VanCity. Perhaps the bank itself may able to shed some light.

[xray]

All bank apps I've used have a search function for payees. What choices do you get when you search for TELUS?

I use CIBC and the payee for home services is TELUS COMMUNICATIONS.

Also, could you be getting the right payee but inputting the wrong account number? Your statement will show a 9 digit account number followed by a space and another digit. I had to use all 10 digits for it to work.