03-23-2020 02:53 AM
03-23-2020 11:29 AM
If you purchase a plan which has unique promotions offered you (TV, pricing, etc) not available on other plans, there may be a penalty associated with changing your plan if the initial time period has not been consumed. IF you have not received such promotions, it should be pretty straight forward. Generally, though Telus will work with you in such a situation to give you the best options for a move.