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Is there a 3rd party service provider that can do in-home fibre internet installations?

Dale3
Just Moved In

‎04-28-2020 04:40 AM

I am moving into a new condo that only offers fibre internet. The previous tenants had used fibre, I think with another provider, and Telus can't setup the fibre internet without coming into the unit with a specialized tool to modify the cables. Due to Covid-19, Telus isn't able to enter the condo and provide the service.

My wife and I are both working from home, without internet, and are going to be completely screwed. Does anyone know a 3rd party we could pay to do the in-home service for fibre internet?

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NFtoBC
Community Power User
Community Power User

‎04-28-2020 09:59 AM

If you can learn the previous ISP, you could contact them. There aren’t many offering fibre connections.

 

NFtoBC
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xray
Guardian

‎04-28-2020 12:31 PM

Is your new condo currently empty? If nobody is currently living there then TELUS might send someone there to do the install.

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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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