Is PureFibre 300/300 really at least 300Mbps

[BPcalg]

Last month I upgraded from PureFibre Internet 150/150 to PureFibre Internet 300/300.

The Telus My Wi-Fi App speed test with 150/150 consistently showed download speeds of 179-185Mbps and upload speeds 171-185Mbps

However my 300/300 plan only gets 262-292Mbps download and 240-268Mbps upload. Is it unrealistic to expect at least 300Mbps?

[FrustratedTinman]

Yes. Telus will not provide the agreed upon numbers. I've been fighting with them for 5 years to get 75 Mbps. Good luck friend.

[WestCoasterBC]

Are you testing with a hard wired connection not Wi-Fi? You shouldn't have an issue hitting 300/300.

[BPcalg]

Testing with Ookla for Windows. My wired connection consistently gives 170Mbps

Sent from my smartphone.

[WestCoasterBC]

When the tech did the install he should have left his card if you had any issue(s). Have you called him?

[BPcalg]

My service was installed 4 years ago. I might still have the tech's card. I just changed to 300/300 from PureFibre 150/150. I used to get consistent download speeds around 180Mbps on the old plan.

I thought I should be getting similar results greater than 300 Mbps with the new plan but it is not happening.

[WestCoasterBC · Accepted solution]

Call and schedule a service call. They’ll probably do some basic troubleshooting first.

[c0br3tii]

Exactly same situation (speeds) here on both options. Somehow when I had 150/150 I was getting above contract speeds and now that I upgraded to 300/300 I get below contract speeds. Still lots of internet 🙂