02-05-2021 06:59 PM
Last month I upgraded from PureFibre Internet 150/150 to PureFibre Internet 300/300.
The Telus My Wi-Fi App speed test with 150/150 consistently showed download speeds of 179-185Mbps and upload speeds 171-185Mbps
However my 300/300 plan only gets 262-292Mbps download and 240-268Mbps upload. Is it unrealistic to expect at least 300Mbps?
Solved! Go to Solution.
02-11-2021 10:51 AM
Call and schedule a service call. They’ll probably do some basic troubleshooting first.
02-10-2021 04:17 PM
Yes. Telus will not provide the agreed upon numbers. I've been fighting with them for 5 years to get 75 Mbps. Good luck friend.
02-10-2021 04:20 PM
Are you testing with a hard wired connection not Wi-Fi? You shouldn't have an issue hitting 300/300.
02-10-2021 04:57 PM
02-10-2021 05:01 PM
When the tech did the install he should have left his card if you had any issue(s). Have you called him?
02-10-2021 05:57 PM
02-11-2021 10:51 AM
Call and schedule a service call. They’ll probably do some basic troubleshooting first.
12-31-2021 06:13 PM
Exactly same situation (speeds) here on both options. Somehow when I had 150/150 I was getting above contract speeds and now that I upgraded to 300/300 I get below contract speeds. Still lots of internet 🙂