Forum Discussion

Prisca's avatar
Prisca
Helpful Neighbour
5 years ago
Solved

Intrusive telephone calls from Telus

WHY am I bothered all the time with calls often inaudible about my Telus. account? I am entirely happy with all my services. Moreover long ago I asked for NO CALLS of the advertising type.

In any case, why do I not receive a personal email if there is some problem? I no longer hear well on the phone, and the callers have apparently received no training in making themselves heard.

And why is there no link for me to voice my complaint quite simply without my having to register for this elaborate new Forum membership?

  • xray's avatar
    xray
    5 years ago

    Caller ID spoofing is the root of the scam caller problem. They can show any caller id number they want. If it's a recorded message it's definitely a scam. Telus would never call you with a recorded message.

     

    Check out the Call Control feature. It's free. I haven't had a single robo call on my home line or my 4 mobile lines since I turned it on.
    https://www.telus.com/en/ab/support/article/call-control-explained

4 Replies

Replies have been turned off for this discussion
  • Are you sure the calls are from Telus? There are lots of fake caller scams out there claiming to be the CRA, the police,  your bank, etc.

    • Prisca's avatar
      Prisca
      Helpful Neighbour

      Well, the sender is officially at a Telus no. 855-755-2822 which appears to be legit. Not that one can make out much of the message at all.

      • xray's avatar
        xray
        Hero

        Caller ID spoofing is the root of the scam caller problem. They can show any caller id number they want. If it's a recorded message it's definitely a scam. Telus would never call you with a recorded message.

         

        Check out the Call Control feature. It's free. I haven't had a single robo call on my home line or my 4 mobile lines since I turned it on.
        https://www.telus.com/en/ab/support/article/call-control-explained