03-18-2021 06:53 PM
Anybody else having random interruptions today or periods in which the wifi totally cuts off?
I am connected to the main modem and have pure fibre, I have boosters around my home too and the internet is always seamless. But today there have been random interruptions and I notice sometimes my modem wifi goes out and automatically connects me to the booster wifi network, which works a bit better but also cuts out? I have not moved around anything, and my wifi devices are being used from the same spot as usual.
Is anybody else experiencing problems today. I am in the Surrey BC.
Solved! Go to Solution.
03-19-2021 03:35 PM
Here is the Telus documentation:
Enable Smart Wi-Fi on Advanced Wi-Fi modem | TELUS Support
03-18-2021 06:55 PM
I would try using a LAN cable but my laptop does not have an ethernet port
03-18-2021 11:06 PM
No issues for me.
The problem sounds like it may be more of something with the computer jumping between networks. Do you have any other wireless devices, like a phone or tablet? Were they displaying the same behaviour also?
If your laptop doesn't have an ethernet port, you can get USB to gigabit ethernet adapters for like $15. For example this adapter.
03-18-2021 11:27 PM
03-19-2021 01:38 AM
The only other thing I could think of if multiple devices are affected is Smart Steering (if you have a T3200M gateway). If Smart Steering is enabled the gateway will switch between the 2.4 and 5GHz wireless bands if it detects a weak signal with one. That could momentarily disconnect your devices and they'd basically jump to the next available network.
03-19-2021 03:29 PM
Thank you, do you know where I would be able to check if smart steering is on?
03-19-2021 03:35 PM
Here is the Telus documentation:
Enable Smart Wi-Fi on Advanced Wi-Fi modem | TELUS Support
03-19-2021 03:46 PM
Thank you, I will take a look