I ordered a Fibre internet connection on March 13th, and I still do not have service. The property had fibre installed to a house that is being demolished. I am trying to install internet in the newly built house. I tried to explain the situation on the phone, taking at least three conversations. A tech showed up just to look at the situation. A contractor arrived a week later to pull the new fibre. Notes for the techs do not seem to be updated, so they cancelled the last install date because they do not think that the fibre has been pulled. When I called about that install time after the time window passed and no one arrived (I received two text messages and an email to confirm that they would be there), I was told they had booked another date. The day before that date, I received another text stating that my installation date had been moved again. I had already booked more time off from work to be available for that time. I want to confirm that installers have correct information in their notes so that they will show up and install internet. The call center people are friendly, but information does not seem to get to the correct people. I believe that they will cancel again thinking that fibre has not been installed, when it was installed 3 weeks ago. How do I connect with the actual installation team? This has been very frustrating to deal with.
