I am 20+, but I'd tell my grandchildren one day to run away from Telus

[Charles2023]

I made a few calls, but nobody could explain the overcharge in bills caused by some greedy sales representative, and every customer service attempted to solve the overcharging problem and promised it's solved over the phone, and new bills keep charging more and more. 

I feel hopeless with Telus' customer service if it ever exists.

[Fabylous]

Hello @Charles2023 That's not a good thing.  What service are you referring to?  We'd like to see which resources we can provide to help you. 

[BuddyBren]

My last 6hr 15min call with Telus was full of being lied to, hours of being on hold, and straight up shady business practice. I agree with your title.