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How to file a formal complaint, in writing.

Helpful Neighbour

How do I file a formal complaint, in writing, to Telus that will actually get dealt with by someone who understands the liabilities their call center staff create?


Community Power User
Community Power User

If you haven't seen this, it would probably be a good start:


Report a Problem - Escalation Form | TELUS

Just a long time customer hoping to help.

That is only available in Quebec and British Columbia.  Us poor Albertan's can't use that functionality.

Community Power User
Community Power User

Albertans can go here. There's no physical address listed to send snail mail, but that form is the next step once all other avenues for support have been exhausted. 

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