Have been charged wrong on my last month bill

[Howe]

I am reaching out regarding my 2-year contract at $55 per month, which has not expired or been modified. However, I was unexpectedly charged $65 last month without any prior notification or explanation. Additionally, I have been unable to reach a live support representative to resolve this issue. All support channels have been switched to automated AI responses, which only provide general information without addressing my specific problem.

Could you please clarify this billing discrepancy and provide a way to resolve it with direct assistance?

[TELUS_Support]

Hi @Howe we can help if you send us a private message

[TelusCustomerVa]

Why private message? This is public forum and we would like to know why you charged your customer $65 while he has contract for $55? Please share with us. "  I was unexpectedly charged $65 last month without any prior notification or explanation "? $10 increase? How much is that in %? Do you guys at TELUS honor your contracts?

[TELUS_Support]

Because we are not going to share private information publicly. If the user wants to share the results of our conversation, that's fine but we do not allow personal information to be floating around in a public forum.

Also, we always give notice of any price increases or expiring discounts on the bill.

[TelusCustomerVa]

Hi there, can you please send me a notice that was sent to me when you guys decide to increase the monthly bill for 100%? I'm pretty sure you have it in your files. And also, in this case you are autorized by me to share my private informations. Nothing to be hidden. Also, can I get $45 back I was charged for land line reconection that i didnt ask for? 

[TELUS_Support]

We strive to provide you with advance notice regarding any changes to your services. A bill message is sent to inform you of the upcoming adjustment. You can view this notice in the message section on your previous bill for additional details.