Fraudulent Bill from TELUS

[alemuta_01]

I recently signed a security system and HomeServices to take advantage of the promotion. 

TELUS installed the security system with agreement the installation would be free. I also requested a swap of the modem that was not working well, also for free installation.

Today I received a home services bill that includes installation fees of $325 (Self-Install DIY Support and Labour - CWC).  These are fraudulent charges that they should not charge me.  I am now on the phone for about an hour and my issue is not resolved.

• The bill itself has errors that are overcharging me $20.41.

The modem that I requested has never been delivered.  The modem they delivered are old modem that I rejected.  I am still waiting for the modem they promised.

[TELUS_Support]

Hi @alemuta_01 - This is not something other customers can help with and is generally something you need to contact customer service about.

We will send you a private message to assist. Please keep an eye in your inbox