Emails Keep Coming In for Cancelled Services
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11-26-2023 02:46 PM
So…
I tried out Telus internet back in September. Within a few days it was out for a couple of hours and had unreliable speeds so I cancelled and they assured me there were going to be no charges since it was within the free cancellation period.
Fast forward to Oct, Nov and now Dec.
I am still getting an email for outstanding charges. I’ve called in last month and they confirmed they’ve fixed it in the system and now another bill has come in. What am I supposed to do.
I tried out Telus internet back in September. Within a few days it was out for a couple of hours and had unreliable speeds so I cancelled and they assured me there were going to be no charges since it was within the free cancellation period.
Fast forward to Oct, Nov and now Dec.
I am still getting an email for outstanding charges. I’ve called in last month and they confirmed they’ve fixed it in the system and now another bill has come in. What am I supposed to do.
1 REPLY 1
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11-27-2023 04:21 PM
@UrbanDweller Have you the chance to connect with the customer service team yet? Given how you've described things it is in all likelihood an error that a rep can fix.

