Wondering if others are having the same frustration with Telus in what I would label a "bait and switch" sales approach? I recently ordered new internet and Optik TV for a two year contract. On the phone they offered 3G Pure Fibre internet and Optik TV plus Sportsnet Theme Pack for a total of $165/month. I double checked with the agent that it includes Sportsnet as I only watch that on TV and don't use any other channels. The agent confirmed, and noted that if I add pre-authorized payments the price would reduce by $5 to $160/month.
Following installation, Optik TV wasn't working at all (no channels). After an hour on the phone that evening, they were unable to solve it and scheduled a call-back next day. The next day Optik TV was working, but no Sportsnet. The call back agent said I don't have Sportsnet included in my package. She offered to reduce the core Optik TV price by $5 so my total would then be $172/month. I didn't like the additional $12/month cost, but didn't see much option at that point.
Later that day, the Critical Information Summary arrived by email, and the total monthly price is now listed as $182.95 - an increase of $10.95 over the price quoted literally the same day, and an increase of $22.95 over the price originally quoted on the phone when I ordered the service.
This same process happened when I changed to Telus mobility a couple of years ago - quoted one price in person in the store, provided with a much higher price in actual bills. At this point I'm seriously considering scrapping Telus for all my technology services (internet, TV, mobility) just on principle, paying the penalties, and moving on.
