Didnt recieve credit OR promo offer

[ALongair]

Hi everyone

I literally just switched from shaw to telus on Thursday. However I was promised x amount in bill credit and a reduced monthly rate. Upon inspection they are demanding almost $180 from me. Should I just pack it up and go back to shaw? This is nuts. I switched to save money not spend more

[Shadowhawk]

I would actually recommend contacting Telus support, that to me seems like a billing issue and if they promised you a bill credit it should be there, I have normally  have most those problems fixed just from making a call to there support. 

[ALongair]

I requested a call back from them / will be phoning tomorrow if I don't get it. I switched to save money not spend $100 more a month

[ALongair]

Update for anyone checking in:

Canceled my service. Agent on the phone could not honor the quote that I received in writing from telus.

Done. Not playing games.