I'm trying to cancel my service but haven't been called back. This is the third day of trying. Sometimes Telus would rather keep me on hold for hours listening to the same horrible music or offer a call back but I don't get a call back. The online function is circular and claims I'll get a call back in 15 minutes and it doesn't happen.
This all started when I called called to complain about internet service, getting only 2.4 mbps yet paying $100 per month. When I got through to technical support, after waiting on hold for 1 fifteen minutes, I was told it was because I am using wireless and needed to use an Ethernet cable. I knew this was untrue and had the representative repeat what she said twice so it was not open to misinterpretation. With this response, I had no choice but to call Rogers to change service provider, port my phone over and then afterword, cancel my Telus account. Now I can't get through to anyone to cancel my account. At this moment, I'm still on hold.
I have been a customer of Telus, formerly BCTel since 1979. I worked for Telus when I was a university student. My fathers spent his whole working carrier with BCTel/Telus as a manager. I was a loyal customer. All I wanted was a better internet connection and I was lied to. Now I can't even get through to cancel my account without having my phone tied up and having to wait for...nothing. I've never had such bad service from any company in my life.
