Cannot login with admin password

[alex55]

Hi, I just have an installation team that installed two things for 1Gb fibre: a flat white box they called a "brain" (has no labels) and a white, cylinder-looking WiFi device (has WiFi and admin passwords on it)

The symptom is exactly as here: https://forum.telus.com/t5/Internet-Home-Phone/Default-Admin-password-doesn-t-work/m-p/129971 however, I do not the second set of credentials for that flat white box aka "brain".

How do I login to the main device?

Thanks!

[NFtoBC · Accepted solution]

There is a cover/ lid on the flat white box, which may require the removal of a screw to release. Under this are the credentials for the Router. Once logged in, you can find the IP address of the cylinder, then login to it using the instructions in the link you already discovered.