How can I change my password when it's a real prob

[Cocomadders2180]

This is insane. I have forgotten my email password so I need to change it. When I click on 'CHANGE PASSWORD' I am told that a special code I need to have to change the password HAS BEEN SENT TO MY EMAIL. I CANNOT OPEN MY EMAIL AS I HAVE FORGOTTEN THE PASSWORD. What the heck is telus doing?

[TELUS_Support]

Hi! Lets take a closer look at that for you, kindly send us a private message so we can gather more account details. Thanks!