When someone calls me from a particular number, the call display says "unknown". When they leave a message, their number shows in the voice message system.
How can I get their number to show in both caller ID and the voice mail system? They only have this problem when calling me. I've already worked through the troubleshooting steps.
This is very confusing.
If someone blocks their number, I can choose not to answer it. If they leave a message. their number will show in voicemail (even though they tried blocking it).
Someone who is not blocking their number is showing as "Unknown", and I'm trying to figure out why. If they leave a message, their number will show in voicemail. My Caller ID works for all other numbers.
I tried contacting Telus support, and they just sent me a link to the article I mentioned in my first post.
I apologize if I wasn't clear.
Someone is calling me, and their number shows as "unknown".
- They are not blocking their number
- Their number shows when they call someone else
- If they leave a message, their number shows up in voicemail
I'm not sure how to begin diagnosing this problem and would welcome any suggestions.