02-04-2019 10:58 PM
Greetings,
When someone calls me from a particular number, the call display says "unknown". When they leave a message, their number shows in the voice message system.
How can I get their number to show in both caller ID and the voice mail system? They only have this problem when calling me. I've already worked through the troubleshooting steps.
Thanks,
Shane.
02-05-2019 12:26 AM
02-05-2019 01:04 AM
Other calls come in showing both name and number. The problem is only with this caller.
02-05-2019 10:03 AM
02-06-2019 11:01 PM
This is very confusing.
If someone blocks their number, I can choose not to answer it. If they leave a message. their number will show in voicemail (even though they tried blocking it).
Someone who is not blocking their number is showing as "Unknown", and I'm trying to figure out why. If they leave a message, their number will show in voicemail. My Caller ID works for all other numbers.
I tried contacting Telus support, and they just sent me a link to the article I mentioned in my first post.
Shane.
02-06-2019 11:20 PM
Extracted from TELUS information on per call blocking
02-06-2019 11:23 PM
- When leaving a message for a TELUS Voice Mail subscriber, your name and number may be provided
The above reply seems off-topic or out of context. Please see my original post.
Shane.
02-07-2019 12:51 AM
In your posts you asked the question about blocked caller ID appearing on voice mail, and I answered your question.
02-08-2019 08:13 PM
I apologize if I wasn't clear.
Someone is calling me, and their number shows as "unknown".
I'm not sure how to begin diagnosing this problem and would welcome any suggestions.
Thanks,
Shane.
02-08-2019 11:37 PM
02-09-2019 12:13 AM
The caller is not on Telus.
I guess I'm just confused because when they leave a message (seconds later) their number does show up. It just doesn't appear on the caller ID.
Shane.
02-09-2019 12:46 AM
TELUS will probably tell you that the communication path to your home phone and the voice mail system are different. Somewhere on home phone communication the callerid info is lost
02-09-2019 02:10 AM
03-02-2019 06:29 PM
I got a call while watching TV, and the number showed up on the screen, yet showed "unknown" on the phone.
I seems that the problem is at this end (Telus).
Shane.