Call screen failure

[thulsadoom]

So I have activated call screen to prevent fake spoofed scam calls. It has worked amazing until one passed through and woke everyone up today. It does not even show up in the call screen log online. All the other previous scam calls did not. Is there a technical problem with telus? Does some software need to be patched?

[TELUS_Support]

Hi @thulsadoom Is this with a mobility account or home services? Can you please send us a private message so we can gather more info?

[thulsadoom]

Hello this is for a home phone account.