Call Control accepted list will not display web page or app

[withheld]

In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously).  The blocked list displays okay, as well as the call log.  I tried the usual fixes (I worked in IT and know many).  I did online chat, but the "agent" could not help.  After numerous tries, I finally tricked it into connecting me to a real person, who also asked me to try some of the fixes that I already had tried, and looked at some things but ultimately couldn't help and told me to call a number for "technical support" which resulted in a bot that just kept telling me to go to the online chat or offered to send me a text message (I was on a landline).  After asking for a real person about 40 times in multiple ways, it connected me to a queue that was >1 1/2 hours long and I think that Call Control blocked the callback.  Apparently you can't actually talk on the phone to anyone at Telus (a phone company?).  Has anyone else had trouble seeing the accepted list for Call Control (maybe it's a general problem) or is it just me?

[Nighthawk]

Using the iOS version of the MyTelus app, yes, I can add a number to the call control list manually.

I tried with Chrome on Windows and was able to access MyTelus and call control. Was able to add a number and remove a number successfully. The Preferences tab gives me a message about sending callers to voicemail but that I'd have to call Telus to add that feature. Other than that, there are no other options under preferences.

[mckel]

Hi - I was able to finally connect with an agent and he seemed able to reproduce the issue and was trying to reach the appropriate people - but couldn't get through.  Based upon your comments I used a VPN to get an east coast address (Montreal in this case - I'm in BC) and call control worked correctly (after clearing my cache).  So I think this is an issue based upon the servers or content delivery network serving web pages.  It might be affecting BC or west coast users.

[wuangel99]

This solution of changing VPN works for me too. I'm also in BC so I think you are right regarding it's affecting BC or west coast users only.

[mckel]

Working again as of today.

[Sparky480v]

Still not working on browser or ios app. Can’t add numbers to lists manually, can’t access preferences to allow failed call attempts to leave voice mail. Hasn't work since September.  Tried different browsers, computers, no difference.

[Sparky480v]

On Windows 10 with Chrome:

[lacaliffa101]

I've been experiencing the same issue on the website for at least a couple of months now. I've tried multiple browsers and even reset all settings, but nothing has worked.

The "+Add a number" option appears in the Accepted list section, but as soon as I click on it, everything below goes blank, and the option to add a caller disappears entirely.

It's incredibly frustrating that this problem has persisted for so long without a resolution.

[finder89]

Adding number to the accepted list doesn't work in Edge/Chrome/Firefox as of now. The option is there but has Java Script void(0) error when click on it and nothing else shows.

Telus web developers should be able to see the defect and fix this in no time.