This is a glossed over topic ((from my experience). when fibre installation is discussed. It appears the local SAC box may have UPS, however, the customer’s premise equipment needs to have a UPS or a power outage will be a service outage. If you have a landline, it will still work during a power outage as long as you are not using an AC powered cordless phone. A move to fibre to support a landline requires a UPS be bought and installed by the customer, the way I understand it.
Telus will supply a UPS battery backup to ensure Home Phone services are still active in the event of a power outage but the current practice is to only install them if a customer has a basic wired home phone that does not require a powered AC adapter at the base. Most people these days only have cordless phones that would be useless during a power outage but technicians should still ask if you have a basic phone that will work during a power outage and install the UPS if you do.
Call Telus and ask them to come out and install a UPS as you have a basic phone and need it to function during power outages.
Interesting comment that Telus will provide UPS to power fibre termination equipment on a customer’s premise. Telus serve reps do not seem to be aware of this as of a discussion on January 6. I had a switch to fibre scheduled for next week, which I have asked Telus to cancel due to a number of unanswered questions.