Another day dealing with Telus support...

[SaitamaReborn]

... another day of complete let down.

I've wasted enough of my time with them.  I'm trying to cancel all my services and switch over to Rogers.

My contract is all done and this was the opportunity to renew our relationship.  

Sadly, my initial request was for upgrades and a 2 year contract renewal... but this apparently does not warrant any action to be taken on Telus' part.

Spoke to an actual person (again)... promised to call me back (again) ... and no one has contacted me.

Apparently Telus does not want my business.

This is me trying to "give them my business"... I can't imagine how this might play out if I had an actual problem 

[C_Fun]

Hi there, if you still require assistance, please send a private message @TELUS_Support , and we’ll have a specialist review.

[Jdee]

Did you get any help? I am dealing with the same issue. 

[SaitamaReborn]

Nope, no help.

I wanted to exhibit some patience... some empathy on my part that Telus reps might just be swamped... but alas no reply.

Doesn't seem to matter to Telus what I need... I can't give them money or take it away.

At the very least if they had ANY sense of customer service I would get a reply on my status. 

ie. Sorry for the inconvenience, but we are very busy and will get back to you by <some explicit timeframe>

... even if that time was far in the future... rather than "I will get back to you" ... and ... nothing.

Its just a black hole ... talking to an actual live person did not help.

At least with Rogers they when they tell you they will get back to you, they do.

I will try replying to the private message.

If that fails, I will just talk to Rogers and have them deal with Telus on my behalf... Im sure they will be glad to convert me for a 2 year contract.