Background: I moved cities and needed to cancel my internet for a bit. I am on a 2 year agreement with 1 year left.
I called Telus and spoke with an agent who gave me the advice of temporarily cancelling my agreement. He said that I would have a 90-day grace period to either find a new address or transfer my agreement to someone else.
I was charged $15/month penalty which was $180, but the agent reassured me that this would be refunded to me once I found a new address. I have a decent deal on my plan so I was also reassured that the same price would be honoured.
The rep wrote a note on my account file confirming the above.
Problem: I called in two times to get this done, but both times the sales reps have said that I needed to sign up for a new 2 year contract. They refused to allow me to continue the same agreement citing that the discounts that I had on my previous agreement were not available in the system to apply. I understand that, but it should be able to be overridden.
So rather than having a 1 year contract remaining at a $70~, I am being forced to sign up for a 2 year contract at $80+.
Not sure how to go about this, since I've already wasted so much time on the phone with unhelpful reps.
Any advice here?
