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Telus TV PVR keeps deleting all recordings and scheduled
We recently switched from Shaw (July) our PVR has totally erased (including all scheduled) 8 times since July.
Anyone else have this issue ?
Anyone else have this issue ?
There is currently a temporary service disruption that was caused by one of our vendors. Some personalised services like recordings are temporarily unavailable. Your recordings should not have been deleted - they will be available when full service is restored. I'll reply here when that happens.
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- A-B
Community Manager
It seems like over the past month or so I've had to say this to multiple users here, and while it's truly becoming exhausting, I'll reiterate. Please check our Community House Rules, especially the section 'Be Respectful'.
Believe me when I say this is the final warning across the board.
A-B will be along soon about community rules.
Hey dipwonderful, I suggested it as a coincidence.
- Hey clueless, what a coincidence. Just keep throwing until something sticks, right?
recordings are deleted after 90 days. It has been 3 months since your previous post. coincedence? If you had some less than 90 then there is something wrong
- It’s has nothing to even do with recordings being deleted after 90 days. I KNOW THAT RECORDINGS DELETE AFTER 90 DAYS! If you bothered to look at the screen shot I’ve provided, you would have noticed that the recordings button completely disappeared at the bottom of the app, thus rendering my recording inaccessible. I also have stuff being recorded daily, hence your jerk comment of recordings being deleted after 90 days. Geez. Don’t comment if you’re clueless.
There is clearly not a solution to this problem. I went onto my Telus TV+ tonight and my recording button and all my recordings are gone again. The same problem on the tv. How is this even possible? I’d really like out of my contract for tv at this point.
- A-B
I would recommend reaching out to our team at 1-888-811-2323 so they can discuss everything with you, as well as get you through to our Tech Support team to see why this occurred again.
And while I agree no one is ever perfect, I can’t imagine not having a system in place that pushes notifications to employees quickly for a company of your size. This situation was very easily avoidable. We also work from home so the disruption between phone calls/messages to Telus, intermittent wi-fi during repairs, etc has been a huge headache. Thank you for working towards a solution.
WOW. This is a revolving door problem. I missed not having my recordings gone and returned, just checked and they are still there.
What kind of a cloud system is this that keeps losing data. Trying to understand. How does sending a new box solve the problem with cloud storage?
It doesn’t. Telus deleted my recordings because of a lack of communication between techs and higher ups that the vendor screwed up. So the technician made one last ditch effort to recover my recordings… the technician said that if what he was doing didn’t bring my recordings back, they would never be recovered. If higher ups at Telus would have communicated to the techs that there was a problem, the techs would have told everyone to wait and see what happens… instead of trying to fix a problem that they weren’t aware of. Telus is a joke.
- A-B
Have you checked for your recordings on telustvplus.com or rebooted your box yet?
KHRTELUS Team Member
Hi Rocky3
There was an issue with one of our vendors that led to a service disruption resulting some personalised services, including cloud recordings, being unavailable temporarily. There was no data lost - all existing and scheduled recordings are still there, they were just not showing up temporarily. You're on the money - a new box does absolutely nothing to solve this issue, nor would it solve any problems related to cloud recordings going missing.
The technician that helped me on the phone yesterday made a last ditch effort to recover my recordings. I had to give him permission to do it because he said that once he tried it, I could possibly have my recordings gone forever. I agreed to whatever he was going to try. My recordings did not come back.
So if what you’re saying is true about the vendor issue…. It sounds like the technician I talked to on the phone DID NOT have any idea about the vendor issues. Therefore my data has been wiped because the technician did a ‘hail Mary’ to try and recover my data, but instead erased it. All because he didn’t know about the vendor issues. Nothing of that nature was mentioned on the phone.So TELUS has deleted my recordings all because there was a lack of communication between Telus staff. I’m super pissed. Thanks for ignoring me too because you think I’m stupid or something.
Yes last week when the latest update was pushed I lost my recordings and schedules
- Hello, I just lost all my cloud recordings, including scheduled, today (December 12). Even the recording icon has disappeared at the top of the screen. Can this be fixed? I just got the digital box a couple weeks ago and my older pvr isn’t hooked up at all anymore, so it shouldn’t interfere with the new one. Thanks!
