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Telus TV PVR keeps deleting all recordings and scheduled
We recently switched from Shaw (July) our PVR has totally erased (including all scheduled) 8 times since July. Anyone else have this issue ?
There is currently a temporary service disruption that was caused by one of our vendors. Some personalised services like recordings are temporarily unavailable. Your recordings should not have been deleted - they will be available when full service is restored. I'll reply here when that happens.
Yes last week when the latest update was pushed I lost my recordings and schedules
KHR
TELUS Team Member
TELUS Team Member- Hello, I just lost all my cloud recordings, including scheduled, today (December 12). Even the recording icon has disappeared at the top of the screen. Can this be fixed? I just got the digital box a couple weeks ago and my older pvr isn’t hooked up at all anymore, so it shouldn’t interfere with the new one. Thanks!
See my response to KHR
I have also just had all my recordings deleted from the cloud. Both scheduled to record and recorded shows are completely gone. I have tried restarting the PVR. I have tried updating everything to no avail. This is a joke. Why did I ever sign up for this?
- KHR
There is currently a temporary service disruption that was caused by one of our vendors. Some personalised services like recordings are temporarily unavailable. Your recordings should not have been deleted - they will be available when full service is restored. I'll reply here when that happens.
- KHR
Service has been restored - so your recordings should now be available again. You may need to restart your set-top box (Settings --> Device settings --> Device Preferences --> Restart) for them to appear.
