Forum Discussion
Collection Agency Asking for Telus Wireline Payment Without Bill (Fraud)
I have received numerous voicemails starting in February 2026 from Action Collections asking me to call and email them. My credit record shows I owe $378 for a Telus Wireline charge. I have paid every Telus invoice in full and my account has been set to auto-pay from my credit card for many years. I have never received a bill for "Telus Wireline". The collection agency has never sent me a bill or provided any identifying information other than my name. I do not want to call the collection agency and provide more information in case the charge is fraudulent. Please advise how I can resolve this issue. Thank you
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Likewise, I have always paid my bills on time and was a Telus customer until moving earlier this year, had spoken with Telus many times on the phone and was never informed of any outstanding balance. Now I see on my credit report a collections report from "TELUS WIRELINE" with an original balance of $955, and a current balance of $2813. They referred me to MetCredit, who told me that the balance is now $6000. I am absolutely bewildered and have no idea how the original balance, transunion reported balance, or metcredit balances could have ever occurred. If you learn of any avenues, legal/customer services/etc., please advise as this appears completely fraudulent at face value.
TELUS_SupportOfficial Support Team
We can take a look into this. We'll send you a private message shortly
- TELUS_Support
Have you had a chance to log in to your online TELUS account to check your balance? It's also possible that the credit card that was registered expired.
I have also recieved this collections notice, when I did call them it was from an account that was closed and from my understanding paid in full when I moved over 7 years ago. There are no outstanding balances on my account currently and I have no home internet services on my account either. Please help with how I find out how to resolve this. I feel that because this is comming 7 years after I have closed everything And I have not recieved anything from Telus of a reminder or anythign to pay an outstanding ballance. this feels very suspicious. Thank you
