Forum Discussion
Solved
Telus TV PVR keeps deleting all recordings and scheduled
We recently switched from Shaw (July) our PVR has totally erased (including all scheduled) 8 times since July. Anyone else have this issue ?
There is currently a temporary service disruption that was caused by one of our vendors. Some personalised services like recordings are temporarily unavailable. Your recordings should not have been deleted - they will be available when full service is restored. I'll reply here when that happens.
WOW. This is a revolving door problem. I missed not having my recordings gone and returned, just checked and they are still there.
What kind of a cloud system is this that keeps losing data. Trying to understand. How does sending a new box solve the problem with cloud storage?
KHR
TELUS Team Member
TELUS Team MemberHi Rocky3
There was an issue with one of our vendors that led to a service disruption resulting some personalised services, including cloud recordings, being unavailable temporarily. There was no data lost - all existing and scheduled recordings are still there, they were just not showing up temporarily. You're on the money - a new box does absolutely nothing to solve this issue, nor would it solve any problems related to cloud recordings going missing.
The technician that helped me on the phone yesterday made a last ditch effort to recover my recordings. I had to give him permission to do it because he said that once he tried it, I could possibly have my recordings gone forever. I agreed to whatever he was going to try. My recordings did not come back.
So if what you’re saying is true about the vendor issue…. It sounds like the technician I talked to on the phone DID NOT have any idea about the vendor issues. Therefore my data has been wiped because the technician did a ‘hail Mary’ to try and recover my data, but instead erased it. All because he didn’t know about the vendor issues. Nothing of that nature was mentioned on the phone.So TELUS has deleted my recordings all because there was a lack of communication between Telus staff. I’m super pissed. Thanks for ignoring me too because you think I’m stupid or something.
- A-B
Community Manager
Hello. Nobody is ignoring you, and we understand the frustration. Rest assured we're doing everything in our power to constantly improve the Optik experience. We can investigate the recording issue, and I'll send you a PM to discuss further.
- Now my recordings icon has also disappeared from the menu
