Forum Discussion
Solved
Telus Optik TV Box Options
I recently signed up for Telus Optik TV and was disappointed to learn the Arris boxes are no longer offered. I have many friends/family with these and found them to be great. I have nothing against t...
We understand your preference for the Arris VIP5662W boxes — they were a reliable part of our service for many years. However, with the transition to our next-generation Optik TV on TELUS TV+ (Android platform), we’ve moved away from supporting the Arris hardware for new activations. Unfortunately, even if you purchase a second-hand Arris box, we’re no longer able to provision or activate it on new accounts.
That said, we’re always working to improve the TELUS TV+ experience — if you're experiencing issues like picture quality or app glitches, we’d love the opportunity to troubleshoot and help optimize your setup. You can reach us by phone or private message so we can investigate further.
TELUS_Support
Official Support Team
Official Support TeamWe understand your preference for the Arris VIP5662W boxes — they were a reliable part of our service for many years. However, with the transition to our next-generation Optik TV on TELUS TV+ (Android platform), we’ve moved away from supporting the Arris hardware for new activations. Unfortunately, even if you purchase a second-hand Arris box, we’re no longer able to provision or activate it on new accounts.
That said, we’re always working to improve the TELUS TV+ experience — if you're experiencing issues like picture quality or app glitches, we’d love the opportunity to troubleshoot and help optimize your setup. You can reach us by phone or private message so we can investigate further.
