Forum Discussion

snappyty's avatar
snappyty
Friendly Neighbour
2 years ago

smart hub

Just received a smart hub but don't know the purpose of it.  Is it supposed to replace my router or work in conjunction with it?
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
2 years ago

Still not quite sure what you mean. Is your existing router working?

snappyty's avatar
snappyty
Friendly Neighbour
2 years ago
Yes it is. Router works fine. We got new mobile phones and Telus sent me this smart hub.
  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Ahh, gotcha. We'd have to check your account to be certain, but do you know if you're currently on copper run ADSL or fibre?

    • snappyty's avatar
      snappyty
      Friendly Neighbour
      2 years ago
      All copper in the house, standard phone line as far as I know. Please be my guest and check my account but I would like that conversation to take place on my private email
      • A-B's avatar
        A-B
        Icon for Community Manager rankCommunity Manager
        2 years ago

        For sure, we never discuss account info publicly here. I'll send you a private message.

    • snappyty's avatar
      snappyty
      Friendly Neighbour
      2 years ago
      All copper in the house

      Tyler Ross
      Snap On Tools
      604-250-8665
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