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Solved
Smart Hub temporarily blocked
I received an email from Telus at 5:08AM indicating that they detected my Smart Hub in a non designated location. The Smart Hub had not been moved, and when we got up at 8:00AM, the internet was working fine. This was in Strathcona County, AB, and I would like to understand what would cause this detection when the Hub was not moved.
Hi, thank you for reaching out. We understand your concern regarding the Smart Hub notification. Occasionally, these alerts can be triggered by temporary network fluctuations or changes in signal routing, even if the device itself has not been physically moved.
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TELUS_SupportOfficial Support Team
Hi, thank you for reaching out. We understand your concern regarding the Smart Hub notification. Occasionally, these alerts can be triggered by temporary network fluctuations or changes in signal routing, even if the device itself has not been physically moved.
