Request refund for overpaid bill on recently cancelled service

Hi there - refunds are automatically issued via cheque if you do not have pre-authorized payments enabled. If you do have them then the refund is issued to that payment method.

They do get issued after the second bill after cancellation usually. Our official position is 4-6 weeks so if your cancellation was recently and you don't want to contact us, just wait and you'll receive it automatically. Just make sure that those emails indicate that your account is CLOSED. If you do not see that word specifically then definitely get in touch with us so we can make sure that nothing else is keeping the account open.

You can click on my profile and click on message if you want assistance