Forum Discussion
Unlimited internet changed to 1000gb
So I have unlimited internet for my wifi but I checked the Telus app and found out in may Telus had switched my internet plan without telling me from unlimited to a 1000gb cap for the exact same pric...
TELUS_Support
Official Support Team
Official Support TeamWe don't have one here. if you still require assistance, you can send a private message and we can assist.
well I would like to know whatever happened to the message I sent in the chatbox, to which I was supposed to get a reply later. anyways, I was charged an extra $45 for going over 1000GB of internet usage but I have never had a limit. The plan I signed up for was always unlimited, so I want an explanation of this, a refund of the $45 as well as compensation for this error.
Ralf
- TELUS_Support
Happy to look into this with you. Can you send us a private message? You can do so by clicking on the envelope icon at the top right hand of our page.
- I did. but it gives me a bunch of option to whom to send it to in the drop down and i dont know which user name to send it toCheers,Ralf
- TELUS_Support
We will send you one.
