PVR Issues Still Continuing...

I've had a PVR is offline connect to home network message for ages.

I had an hour conversation with Telus about this and the rep couldn't resolve it. He sent a new Optix TV box thinking it was a hardware issue.

I still get the same message about connecting PVR to the home network on the new box.

This is driving me absolutely insane and have spent many hours trying to fix it. How can I get this resolved?